The following information will help you to prepare for your   Spa experience to the fullest. If we haven’t answered all of   your questions, please contact us at (250) 635-8854 or   email us at spa_appointments@telus.net

Arriving 15 minutes prior to your appointment allows you time to unwinde, leave your world behind, use the facilities, complete your health history form and start your treatment(s) on time in a relaxed and receptive state of mind.

Late arrival will decrease your treatment time and diminish you Spa experience, as your services must still end on time ton ensure our next guest is not delayed. Thank you for your consideration.

If you wish to leave a tip it is appreciated, your discretion for excellent service. Tips may be securely left for your service provider at the Spa Receptionists' Desk should you chose.  Cell Phone ringers must be muted while in the Spa.

GST on Spa seervices and GST/PST on retail. Spa experiences and prices may change without notice.

~Reservations~

To guarantee your preferred treatment choice and time, it is recommended you reserve your Spa experience at least two weeks in advance. Of course, walk-ins and last minute appointments are always welcome, depending on availability. We reserve the right to ask for a credit card or Gift Card at the time of booking to secure your appointment. This will be required for all packages and group events.

 ~Cancellations~

Single Spa service requires 24 hours notice. Multiple Spa services and packages require 48 hours notice.  Group packages and events require 7 days notice.

Less than the required notice will be charged a 30% fee for every service booked. When guests cacel less than the required notice, we are unable to fill those appointments and this results in lost income for our staff. Please understand that the staff makes their living by providing services for our guests.

 ~FAQ's~

What to Wear: Many of our guests are “first time” spa-goers and can be anxious about their spa experiences. We make every attempt to put you at ease, so you can relax and enjoy your time at the Spa.

Please arrive comfortably dressed.

When you arrive some treatments will require you to disrobe and slip into a robe and sandals. In your private room most people find they enjoy their treatments fully disrobed, it is your personal preference whether you are more comfortable undressing completely or wearing your undergarments. Some treatments require loose fitting clothing to be worn.

Modesty Draping: Your modesty will be respected at all times with professional draping by our practitioners. During your treatment you will be covered at all times; only the area of the body being treated will be exposed.

Health Issues: You will be asked to fill out a Confidential Health History form. Upon subsequent visits if there is any changes in your health, please inform us. Please be sure to inform us if you are pregnant.

Spa Voices: Please soften your voice and silence your cell phones or pagers.

Preparing for Your Spa Visit: A few of our treatments require some preparation prior to your service. For your comfort, we highly discourage shaving immediately prior to treatments. Immediate exposure to the sun after certain treatments is also discouraged.
You are welcome to wear makeup, but it will be removed before certain treatments, such as facials. We highly recommend removing your makeup prior to your sauna session.
If you wish, you can remove your nail polish prior to your pedicure and or manicure appointments. The time originally allotted for this then will allow more time for massage or treatment.

Children: Children must be at least 12 years of age to be a Spa guest without a parent or guardian. Please prepare your child to use to soften their voices and footsteps in order to respect other guests’ time for relaxation. Thank you for your consideration.

ARE THERE MEDICAL BENEFITS TO VISITING Spa Essentials?

The number one, guaranteed benefit of visiting Spa Essentials is your immersion in a relaxing, stress-reducing environment. Stress reduction is one of the major contributors to good health. In addition, many of our Spa treatments are geared to easing aches and pains of many varieties.

SHOULD I ALERT SOMEONE IF I HAVE ANY CHANGES TO MY HEALTH SINCE I FILLED OUT MY HEALTH HISTORY FORM?
ANY PHYSICAL AILMENTS, DISABILITIES OR ALLERGIES?

Absolutely! In particular, if you have high blood pressure, suffer from allergies or are pregnant, notify our Spa coordinator when booking your appointments.

The consumption of alcohol before, during, or directly after Spa treatments is not recommended.

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